Conditions of sale (Only English)
  
INTRODUCTION 
These Conditions of Sale (the only "General Conditions") regulate the sale of products marketed by the Company LUX.it LTD, (hereinafter only "LUX.it"), in order to ensure maximum transparency and clarity in the relationship with users. 

All transactions of sale and purchase between Seller and Customer, will be governed by the following terms and conditions. 

REGISTRATION 
Users who wish to buy and use the services on LUX.it on site, must register. 

The user shall register, declare that I have read information on privacy and personal data that are truthful, as well as correct, assuming full responsibility on the information provided. In case of changes, the user is required to promptly inform the Company. 
  
ACCEPTANCE OF TERMS OF SALE 
The contract between the company and the customer must be understood LUX.it concluded, even if only a partial order, by LUX.it. 
Such acceptance is implied, after release, with any means, to the customer. 

By placing an order in the manner provided, you represent I have read all the information provided to him during the 
purchasing process and to accept the general conditions sales. 
  
PRODUCT AVAILABILITY AND AWAY ORDERS 
The system adopted e-commerce website is designed LUX.it to ensure the customer maximum choice of products of each brand proposed. 
It actually makes it possible to purchase even for items not available at its stores
However, you must consider the fact that, in this second case the time Delivery will be bound by the timing of delivery of the supplier, which usually varies between 15 and 40 days. As regards new products on our website will pre-order always be reported as an indicative date of delivery. We will appropriately notify the customer by phone or e-mail
Any problems with product availability, or excessive delays in delivery, which then will decide whether cancel the order or not performed. In case of cancellation will be immediately refunded the amount paid. 
LUX.it reserves the opportunity to escape even in a partial orders placed based on product availability warehouse. 

The images and information contained within the Product Data Sheets times are indicative and may not correspond fully to those article. 
  
ORDERS 
Orders are accepted only via Internet (online) for products on the site or in writing or by fax. The customer sends the order directly from the site, will receive, at the end of the procedure, communicating via electronic mail (E-mail) confirmation of the order, with an indication of the number order. Assuming that, after sending the order, does not appear (Few minutes) your order number, the proposal will intend as not accepted, for all legal purposes, although for accounting, administration or lack of product. 

Is possible to cancel an order only if it is not yet been filled and the marches have not yet been sent, by phone or 
by written notice to be sent via email to assistenza@lux.it 

For orders already shipped, the customer must exercise the Right of Withdrawal not later than 10 days of receipt of merchandise. 
  
PRICES 
All prices advertised on the site are indicated in LUX.it Euros and are inclusive of VAT and unless otherwise clearly indicated. 
Are subject to change without notice. Shipping charges, except exceptional cases, shall be borne by the customer, clearly displayed Pre-order completion. In case of discrepancy in prices, subsequent order of the client, he will immediately communicated to the customer by phone or email with no prosecution may withdraw from the commitment of purchasing the undertaking. 
  
RULES 'OF PAYMENT 
On LUX.it you can buy with confidence, using various forms of payment: 
• Bank Transfer 
• Credit Card 
• Paypal (selected during the order) 
• Cash (payment with balance on delivery, ask the 
conditions and costs) 
• any other method on request (if accepted) 

All online transactions take place in protected mode, using 
cryptographic protocols and certificates. 


METHOD 'DELIVERY 
Shipments are made only by registered mail to the small packages, and dedicated to the Forwarder transport of mobile handling by hand (no forklifts), usually within a week the acceptance of products in stock, and 15 working days for some residents at one of our products 
stores or branches. For products available from our suppliers authentic dates affixed on the ad online for products online 
and are authentic confirmation of the dates that we send you the ordered products new but not on the web. For delivery in the rest of Europe will be needed one more week. 
The shipping costs and delivery are borne by the customer and are clearly visible at the time of order. 

For the goods are not insured LUX.it assumes no responsibility concerning the loss, tampering or failure of the products purchaseds 

For more information contact us on assistenza@lux.it 

·          REFUND PROCEDURE:
Upon the occurrence of an accident the procedure envisaged by the Policy is as follows:
 
It 'important that reporting damage is so detailed showing the invoice number to which it relates, damaged items and possibly a photograph that reproduces the status of the goods.
Once the Insurance confirms the successful opening of the practical damage, Tramo will send notification to the sender and have the same, always on behalf of the Insurance Company, the withdrawal of the property damaged by the appropriate expertise is necessary.
Insurance claims that the material is made available to him within the week following the notification of the accident.
In compliance with the terms of any package damaged Policy must be made available to the Company in its original packaging and in the same place where it is delivered. The insurer no longer provides any coverage from the moment the goods leave the place of original delivery, not being able to take responsibility for its subsequent management by persons outside our organization.
Once the material returned to our warehouse, the insurance will make the expert evaluation aimed to determine whether the damage was caused during transport and if so proceed with the damages to the assessed value.
The issue of the debit note, once authorized by the insurance, must be within 90 days (in case of missing the deadline, the insurance will not provide compensation), and must necessarily include the following data:
no. A bill for damaged delivery
no. invoice for the replacement
In case of lost sales resulting from the accident, report the number of credit note issued to the client.
Compensation provides for the reimbursement of the pure cost of replacing the damaged part (where possible) free of VAT Art. 2 or 15, net of transport costs and any commissions to agents.
A repair, where possible, can be made at destination or from the manufacturer prior authorization and estimated costs of insurance.
The damaged well, once refunded becomes the property insurance.
The Group Tramo offer free of charge to home delivery of the replacement of the original customer.

• LIMITS OF COVERAGE:
The policy "All Risk", like all insurance relating to freight transport (eg vector Insurance CMR), liable only for material damage suffered by the goods for an amount equal to the value of the property insured and declared on the documents of the sender.
The indirect effects that are beyond the specific damage to the material (commercial damage, financial loss, etc.) are not covered, can not be taken into account by the insurer and will therefore not entitled to any refund.
The policy "All Risks" provides coverage purely on transport.

• TRANSPORTS THE FOLLOWINGS:
The cover "all risks" ending when the goods are delivered to the delivery address shown on the records of the sender.
The insurer no longer provides any coverage from the moment the goods leave the place of delivery, not being able to assume responsibility for any carriage performed by persons outside our organization.

• IMPORT / RETURNS:
The insurance coverage does not provide "all risks" for imports and made in these cases is the vector map coverage for accidents that CMR provides for a refund under the terms of an international convention on the basis of one share per kilogram and a limit compensation equal to the value on the invoice.

 

  
CLAIMS AND RETURNS (RMA) 
Upon receipt of the goods, the Customer must immediately check the condition and compliance. 
The Customer is required to sign subject to control reception the goods, expressly specified a reason (eg packaging 
ruined, noise inside, wet packing, etc..) under the signature borderò bring on the carrier. In the absence of such a reserve LUX.it will not be able to accept any claim for damaged goods, only partially. In the case of damaged goods, we invite you to send photo to complete documentation on assistenza@lux.it not later than 7 days of receipt of merchandise. 

Complaints concerning the compliance of products, including in relation to their quantity and / or appearance must be made in writing through the proper procedure and return the application form Licensed Materials (RMA). 
The goods must be sent postage paid at our. Stores accompanied by a transport document on which will be 
shows the number of RMA. The goods will not be deprived of that number accepted. 
In the case of RMA product for damaged or defective, if the product recovered was free of defects, LUX.it reserves the 
right to charge the cost of transport for the return of the goods, 
and fixed amount as reimbursement for the technical costs of € 25.00 + VAT. 
  
WARRANTIES 
All products sold by the company are covered by LUX.it Guarantee provided by the Manufacturer, the terms and conditions laid down by him and the 24-month warranty for defects, according to DL 24/02. 

The manufacturer's standard warranty is given subject to conditions shown in the documentation inside the 
product packaging. If, following intervention by a Authorized Service Center, the defect is not covered 
the manufacturer's standard warranty, the Customer will be charged for any costs of verification and restoration required by the Service Authorized, as well as transportation costs, if incurred. 
The guarantee of 24 months according to DL 24/02 applies to the product present a lack of conformity, provided the product is used correctly, respecting its intended use and as provided in the attached technical documentation. This guarantee is reserved for private consumer (a person who buys goods for purposes not related to his professional activity, make the purchase without indicating in the order form a reference VAT). In case of lack of conformity, LUX.it will, no cost to the customer, the restoration of conformity by repair / replacement. If as a result of intervention by 
an authorized service center, the anomaly should not be a lack of conformity in accordance with Decree 24/02, the Customer will be charged for any costs of verification and restoration required by the Service Authorized, as well as transportation costs if incurred. The replacements in case of DOA (Dead On Arrival: product not working delivery) occur only if expressly provided by the manufacturer. I time of replacement or repair of the product depends 
solely on the policies of the manufacturer. Where, for whatever reason, is unable to make its customers a 
warranted product (repaired or replaced), may LUX.it proceed at its discretion refund the full amount paid or its replacement with a product feature or above. No blame can be accredited for LUX.it any delays in repairs or replacements. In Where the application of safeguards providing for the return of product, the product must be returned by the customer (at his own expense) in the original packaging, complete in all its parts (including 
packaging and any documentation and accessories: manual, 
cables, etc. ...). 

  
RIGHT OF WITHDRAWAL 
Under Article. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to 
his professional activity, or does the purchase indicating order form is a reference to VAT), has the right to terminate 
the purchase contract, without any explanation and without penalty. 

To exercise this right, the customer must send a LUX.it communication within 10 working days from the date of receipt of goods, by registered letter with acknowledgment of receipt, at: 

LuX.it s.r.l,

via badia 122, 
25024 - Leno -

Brescia (BS), Italy 

Upon receipt of such notice of withdrawal, LUX.it will quickly communicate with instructions on how to return the goods must be received within 10 to days from the authorization. 

The right of withdrawal is still subject to the following conditions: 

The law applies to product purchased in its entirety, it is not can be exercised only on the withdrawal of the product purchased; 
the law does not apply to appliances when opened and already used, if only to test; 
the purchased goods must be complete and returned in the box original, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc. ...); to limit damage to the original package, we recommend, when possible, to put it in another box, showing the number of RMA (Return Authorization code) should be avoided in all cases affixing labels or tape directly on the package original product; 
by law, the cost of shipping for the return of asset are charged to the customer; 
the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer; 
if the goods are damaged during transport, will LUX.it inform the client (within 5 working days 
receipt of goods in their stores), to enable it to file timely complaint against the carrier of his choice and obtain reimbursement of the value of the asset (if insured), in this case the product will be made available to the client for 
his return, at the same time canceling the request for withdrawal; 
LUX.it not respond in any way for damage or theft / loss of goods returned by uninsured shipments; 
his arrival at the warehouse, the product will be examined to assess Any damages not caused by transport. If the 
packaging and / or the original packaging are damaged, will LUX.it to withhold from the refund due to a percentage, not exceeding 10% of that, as a contribution to the costs of restoration. 

Without prejudice to any repair costs for accepted upon original LUX.it will reimburse the customer for the amount already paid as quickly as possible and within 30 days request for withdrawal, the amount charged by the transfer procedure PayPal account or by Bank Transfer. In the latter case, customer care promptly provide to the bank on 
such as reimbursement (ABI - CAB - Current Account of the invoice). 

The right of withdrawal is lost, for lack of essential integrity of the property (the packaging and / or its content), 
Where LUX.it finds: 

the lack of the outer packaging and / or internal packaging; 
the integral elements of the product (accessories, cables, manuals, parties, etc.). 
damage to the product for reasons other than transportation. 
In the case of deprivation of the right of withdrawal will LUX.it return to sender the item purchased, charging the same 
postage. 

PRIVACY 
The personal data provided during registration and placing of the order are collected and processed by LUX.it on media in order to satisfy the obligations under the contract concluded with the Client and will not under any circumstances and no title to third parties. LUX.it guarantees its customers the respect of legislation processing of personal data covered by the Privacy Code in LD. N. 196 of 30.06.03. 

These data

PAYMENT INFORMATION:

You can pay via paypal, bank and credit card, and will be sent automatically at the time of
The data to make a bank transfer, payable to Lux Interior Ltd, are the following:

Credito Bergamasco
Filiale di Leno

IBAN : IT 98 G 05034 54630 000000002211

BIC / SWIFT : BAPPIT21AX6

 

Paypal Account: paypal@lux.it